“…it's not necessarily the reality that shapes us but the lens through which our brain views the world that shapes our reality.” In this post, I relay an experience from one particular travel excursion where changing my perspective helped to make the flight better for me and some folks sitting next to me.
Read MoreMeet Bert - he saved my day. In this post, I detail a pretty good customer service experience. One that pays dividends for me and others, and helps me to put in perspective the power of positive thought.
Read MoreThe 20-Second Rule is a simple lesson with many layers for potential impact on individuals and organizations. In this post, I describe one of Shawn Achor’s key principles from the Happiness Advantage and how this simple practice made its way home to my own living room.
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